Lesson 5 "Counter-measures"
When I
first began coaching at a top Korean brand a few of the older Americans (highly experienced industry veterans) got some satisfaction in pointing out
"issues." More so, if they had previously warned the Korean team what
would happen if the company took a certain approach and it ultimately failed to
meet expectations. It's no surprise that tensions ran high.
My
strategy to improve relations was to persuade the American team that pointing
out "issues" wasn't culturally productive. It was obvious to all when
mistakes and poor judgements surfaced. Moreover, Koreans often took a trial and
error approach. What was needed were "counter-measures," an English
term the Koreans were using.
This
mindset was reconfirmed a few years later while conducting a team building
leadership workshop. In the discussion, one of the Korean participants pointed
out that they looked for at least 3 options to solve a situation. He went on to
explain that in Korea when a problem surfaced, they would prepare at least 3 or
more "counter-measures" providing a solution for senior leadership to
review.
Just
pointing out the problem, he said, which is common in the West was not
productive--noting that "his boss" already knew there was a problem. They want to
see options. Most often the best approach turned out to be a combination of the
3 possible solutions.
My
suggestion
When
issues and problems surface be the one to step forward with solutions.
DS
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